Sev5
Sev5 – Information or Documentation Request
Archives: Table Information
Dedicated Service Manager
Dedicated Service Manager Direct access to a customer success manager for discussions around service quality.
Priority Access
Priority Access
MONITORING
MONITORING
Perform Root Cause Analysis
Perform Root Cause Analysis
Reporting on incidents and resolutions
Reporting on incidents and resolutions
Proactive monitoring and health checks
Proactive monitoring and health checks
MAINTENANCE
MAINTENANCE
Maintain and update the knowledge base
Maintain and update the knowledge base
Knowledge transfer for new applications
Knowledge transfer for new applications
