Archives: Table Information
SUPPORT
SUPPORT
Support window
Support window
Incident caseload (tickets and levels)
Incident caseload (tickets and levels)
Service management process and platform (JIRA)
Service management process and platform (JIRA)
Production environment break-fixes and resolution of incidents
Production environment break-fixes and resolution of incidents
Sev1
Sev1 – Full System Outage
Sev2
Sev2 – Key Functionality Impaired, No Workaround
Sev3
Sev3 – Moderate Impact with Workaround
Sev4
Sev4 – Minor Impact
