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Sev5

Sev5 – Information or Documentation Request

Dedicated Service Manager

Dedicated Service Manager Direct access to a customer success manager for discussions around service quality.

Priority Access

Priority Access

MONITORING

MONITORING

Perform Root Cause Analysis

Perform Root Cause Analysis

Reporting on incidents and resolutions

Reporting on incidents and resolutions

Proactive monitoring and health checks

Proactive monitoring and health checks

MAINTENANCE

MAINTENANCE

Maintain and update the knowledge base

Maintain and update the knowledge base

Knowledge transfer for new applications

Knowledge transfer for new applications

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