Bits In Glass (BIG) Earns 2025 Great Place To Work India Certification™

Bits In Glass Wins Appian Europe 2024 Industry Award for Insurance

Why Intelligent Automation Matters for the Airline Industry

Modernizing Airline Operations: Achieving Efficiency and Growth Through API-Led Integration

Latest Thinking from BIG

SUPPORT

SUPPORT

Support window

Support window

Incident caseload (tickets and levels)

Incident caseload (tickets and levels)

Service management process and platform (JIRA)

Service management process and platform (JIRA)

Production environment break-fixes and resolution of incidents

Production environment break-fixes and resolution of incidents

Sev1

Sev1 – Full System Outage

Sev2

Sev2 – Key Functionality Impaired, No Workaround

Sev3

Sev3 – Moderate Impact with Workaround

Sev4

Sev4 – Minor Impact

Talk to a BIG expert