Use case: Streamlined missionary enrollment
Goal
A non-profit mutual benefit administrator offering health and financial benefits and other welfare plans to participating employers, including thousands of religious missionaries needed a modern application to enroll and evaluate the benefits and coverage of senior citizen missionaries.
Challenges
- Legacy application had minimal tracking and reporting which caused enrollment processing delays
- Senior missionaries had no visibility into their enrollment status causing confusion and high call volumes
- Benefits were determined manually which created unnecessary re-work
Solutions
- Built a secure digital application for senior missionary enrollment
- Enhanced reporting with modern interfaces and visualizations
- Created a portal with simple step-by-step enrollment and automated welcome letters and notifications
- Enabled automated business rules for coverage recommendations
Results
- Significantly decreased enrollment time for senior missionaries
- Streamlined communication between staff and missionaries
- Provided senior missionaries with visibility into their enrollment
- Improved coverage recommendations
