Business Process Automation for Financial Services
We design, build, and manage outcome-driven automation programs that digitize a wide spectrum of financial services.
Financial services firms are ripe for digital transformation but face real challenges on the way.
- Changing Expectations: Customers expect a premium digital experience. Firms must deliver or risk losing business.
- Legacy systems and processes: Many financial services firms rely on systems and processes not designed to support modern digital capabilities and are often complex and difficult to integrate with newer technologies.
- Data management and privacy: Ensuring that data is accurate, secure, and compliant with regulations is critical; however, data silos, poor data quality, and outdated data management policies can hinder progress.
- Cybersecurity risks: A data breach or cyberattack can result in significant financial losses and reputational damage.
- Regulatory compliance: Financial services firms operate in a highly regulated environment with strict regulations governing data privacy, anti-money laundering, and fraud prevention.
Areas of Focus
Digital transformation requires a deep understanding of industry complexities and the platforms best suited to address them.
Credit Unions
Credit unions face increasing competition from traditional banks, as well as new fintech companies. To remain competitive, credit unions must offer unique products and services, provide exceptional customer service, and use technology to enhance member experience.
Retail Banking
Regional banks are competing with larger, national banks with bigger budgets and greater access to capital and technology, while facing increased regulatory scrutiny and compliance costs. This means banks need to achieve scale and do more with less.
Commercial Banking
Commercial banks deal with complex processes, strict regulations, and large amounts of data. Digitally transformation requires a deep understanding of these complexities and the platforms best suited to address them.
Wealth & Asset Management
Wealth management is highly personalized and clients expect a high level of personalization. Digital transformation requires digital platforms that handle large amounts of data, adapt to a dynamic regulatory environment, and be easily adopted by customers.
Insurance
As consumers increasingly use digital channels to purchase and manage insurance policies, insurance companies must embrace digital transformation to remain competitive. This means implementing digital platforms that provide a customer seamless experience.
“Working with Bits In Glass to automate our case management practices has greatly improved company-wide efficiencies.”
– Sharon Dvir, Risk Automation & Technology Group Leader, Payoneer
Our Approach
We design, build, and manage automation programs that help financial institutions realize the promise of digital transformation.
Design
We analyze risks, evaluate alternative approaches, and make strategic choices to develop applications that lead to sustainable value creation.
Build
We combine strategy, process, and action into an agile program that enables scale, reduces complexity, and continuously optimizes the process ecosystem.
Manage
We maintain and enhance specialized applications.
CASE STUDY
Modernized Banking Improves Customer Experience
Learn what it takes to gain more control over both core banking and online banking platforms, standardize services so customers can experience the same level of service in-branch and online, and add more flexibility to its banking operations.
Our Technology Partners
We work with these industry-leading platforms and determine the best combination of complementary technologies to deliver the results our clients demand.
