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Turn Data Into Deals
Your Dedicated CRM Systems
Implementation Partner
At Bits In Glass, we’re helping businesses transform how they manage customer relationships to create journeys built for growth.
Strategy & Roadmap
Define goals and map quick wins to accelerate time-to-value.
Implementation
Deploy Creatio applications quickly and reduce project risk with proven delivery.
Agentic Automation
Streamline processes and boost productivity by embedding AI agents into workflows.
Data & Insights
Unlock a 360° view of customers and enhance decisions with real-time analytics.
Adoption & Support
Drive user engagement and maximize ROI with intuitive, AI-native experiences.
Drive revenue growth.
Enhance productivity.
Elevate Customer Experience.
If your CRM feels more like a burden than a business driver, you’re not alone. All of this slows growth and makes ROI harder to see.
- Data is scattered
- Workflows are complex
- Too much time is spent on manual tasks
Here’s where we come in:
Bits In Glass helps you implement an Agentic CRM & workflow platform, combining AI and no-code to streamline work, improve visibility, and deliver measurable results.
AI Skills for Marketing
AI-driven support across the marketing lifecycle from segmentation and campaign design to content creation, lead scoring, and funnel management.
With Bits In Glass + Creatio, you can:
- Build a 360° view of your customers
- Run omnichannel campaigns with ease
- Orchestrate personalized customer journeys
- Streamline digital, email, and event marketing
- Improve collaboration across marketing teams
AI Skills for Sales
Intelligent tools to accelerate deal cycles, improve forecasting, and provide real-time support throughout the sales process.
With Bits In Glass + Creatio, you can:
- Manage leads and opportunities with guided selling
- Automate account research and meeting prep
- Generate accurate quotes faster
- Forecast revenue with AI-powered insights
- Boost win rates and sales productivity
AI Skills for Service
Smart automation that reduces service costs, speeds up resolution, and delivers consistent customer experiences.
With Bits In Glass + Creatio, you can:
- Automate case classification and routing
- Provide next-best action recommendations
- Enable proactive customer support and issue resolution
- Streamline knowledge management and self-service
- Improve satisfaction with faster, consistent outcomes
The new era of Agentic CRM with AI & No-Code at its Core
Human + Digital Collaboration
- Conversational AI to navigate records and launch processes
- Agents for marketing, sales, and service are embedded in daily tasks
- Eliminates repetitive work while boosting adoption and productivity
Apps + Agents in Action
- Agents automate lead scoring, case classification, and campaign execution
- Embedded AI in Outlook and Teams keeps data and tasks always current
- Dashboards built on demand with natural language prompts
No-Code at Scale with AI Assistance
- Leading enterprises accelerate transformation with agentic CRM
- Faster implementations and reduced IT reliance with no-code tools
- Enterprise-scale governance through Creatio’s AI Command Center
Drive revenue growth, enhance productivity and elevate customer experience with AI-native CRM automation.
AI Skills for Marketing
AI-driven support across the marketing lifecycle from segmentation and campaign design to content creation, lead scoring, and funnel management.
With Bits In Glass + Creatio, you can:
- Build a 360° view of your customers
- Run omnichannel campaigns with ease
- Orchestrate personalized customer journeys
- Streamline digital, email, and event marketing
- Improve collaboration across marketing teams
AI Skills for Sales
Intelligent tools to accelerate deal cycles, improve forecasting, and provide real-time support throughout the sales process.
With Bits In Glass + Creatio, you can:
- Manage leads and opportunities with guided selling
- Automate account research and meeting prep
- Generate accurate quotes faster
- Forecast revenue with AI-powered insights
- Boost win rates and sales productivity
AI Skills for Service
Smart automation that reduces service costs, speeds up resolution, and delivers consistent customer experiences.
With Bits In Glass + Creatio, you can:
- Automate case classification and routing
- Provide next-best action recommendations
- Enable proactive customer support and issue resolution
- Streamline knowledge management and self-service
- Improve satisfaction with faster, consistent outcomes
Bits In Glass + Creatio: Helping You Drive Revenue Growth
Implementation & Automation Expertise
AI-Driven Development
Composable Architecture
Business Process Management
Market-leading No-Code Governance Automation
Enterprise Ready Capabilities
One Platform
Resources to Guide Your Next Step
- Blog
AI Twins and CRM: 5 Questions Every Business is Asking
- Blog, Featured Insight
What is an Agentic CRM and Why Does Your Business Need One?
- Blog
How Do You Maximize ROI from a Business CRM System?
- Blog
Why CRM in Manufacturing is Different And How to Get It Right
- Blog
Unlocking the Power of Digital Twins: From Concept to Value Creation
- Blog
From Data Silos to Better Decisions: How Manufacturers Can Unlock Value Faster
CRM Frequently Asked Questions
A business CRM system (Customer Relationship Management) is software that helps companies manage customer interactions, sales, marketing, and service in one place. Modern CRM platforms, such as Creatio, go beyond data storage by embedding AI and automation to enhance productivity and customer experiences.
A CRM implementation partner, like Bits In Glass, ensures your CRM project delivers real business outcomes. We design your CRM strategy, integrate it with existing systems, configure AI agents, and drive user adoption, reducing risk, speeding up delivery, and maximizing ROI.
Implementation timelines vary depending on scope and integrations. With Creatio’s no-code platform and Bits In Glass implementation expertise, many businesses go live in a matter of months, up to 70% faster than traditional implementations.
CRM systems improve ROI by:
- Automating repetitive tasks to save time
- Increasing sales conversion rates with AI-driven insights
- Reducing service costs with workflow automation solutions
- Lowering customization costs through no-code tools
The main benefits of implementing a CRM include:
- A single source of truth with 360° customer views
- Improved sales, marketing, and service efficiency
- Personalized customer experiences at scale
- Scalability with AI agents and workflow automation
CRM in manufacturing is used for:
- Demand forecasting to align production and sales
- Channel and partner management to track distributor performance
- After-sales service automation for warranties and spare parts
- Sales visibility to uncover cross-sell and upsell opportunities
Get Started
Wherever you are in your CRM journey, Bits In Glass helps you deliver connected, customer-first experiences with customer CRM software powered by Creatio.
Talk to Our CRM Experts Today.
