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Pega + Bits In Glass
Enterprise AI decisioning and workflow automation
Drive real-time decisions and automation as your business grows and evolves.
One platform for enterprise decisioning and automation
Consistent Experiences
Design workflows that stay aligned across systems and channels, delivering reliable, predictable experiences for customers and teams.
Reuse and Specialization
Apply proven patterns across the business while supporting variations, so teams can move faster without starting from scratch.
Intelligent Decisions
Use current information to guide actions as work happens, improving outcomes without slowing execution.
Governed Change at Enterprise Scale
Introduce automation with the structure and transparency needed to maintain trust as complexity increases.
Accelerated Workflow and Delivery
Move from idea to implementation more quickly while ensuring solutions remain stable and maintainable over time.
The Platform Behind Real-Time Enterprise Decisions
Built to coordinate adaptive decisions and workflows across mission-critical processes
Pega brings real-time AI decisioning and workflow automation together to support personalized engagement, automated customer service, and streamlined operations at enterprise scale.
By starting with decisions and workflows, organizations align people, processes, and data around the customer outcomes that matter, delivering consistent experiences across complex environments.
As a result, organizations can continuously optimize outcomes in real time while accelerating time-to-value.
What we can deliver, together
AI & Intelligent Automation
AI-Driven Optimization & Feature Implementation
Implement Pega’s AI features, Decision Hub, and Generative AI to automate decisioning, enhance predictions, and generate rules intelligently.
AI-Based QA Automation
Use AI and model-based testing to predict defects, accelerate regression testing, and improve overall test coverage.
Enterprise Decisioning Enablement
Apply real-time, rules-driven decisioning to support consistent outcomes across customer and operational workflows.
Modernization & Experience Transformation
Blueprint-Led Modernization
Re-imagine legacy business processes using Pega GenAI Blueprint™ to accelerate discovery, align stakeholders, and reduce modernization risk.
Constellation Modernization
Use AI and model-based testing to predict defects, accelerate regression testing, and improve overall test coverage.
Pega App Health & Performance Review
Conduct a focused 2–3 week discovery to assess performance, scalability, and missed opportunities, including AI/Constellation readiness.
Performance Review & Tuning
Take a deep dive into application logic, data layers, and integrations to enhance responsiveness and stability.
Engineering Excellence, Governance & Enablement
DevOps Enablement
Implement automated CI/CD pipelines and quality gates using Bits In Glass accelerators for continuous delivery.
Continuous Development Pods
Access flexible enhancement teams to support ongoing builds, fixes, and minor enhancements.
Center of Excellence Enablement
Build or enhance a Pega Center of Excellence with governance models, reusable assets, and performance metrics.
Train-as-We-Build (Co-Development Model)
Collaborate during delivery to transfer skills, best practices, and support long-term self-sufficiency.
A closer look at the platform
AI Decisioning
Determine the next best actions, improving outcomes, and responsiveness across the business.
Case Management
Manage complex, long-running work with full visibility and control, ensuring predictable execution at scale.
Low-Code Development
Deliver applications faster and adapt to change without sacrificing governance or long-term maintainability.
Customer Engagement
Create connected experiences by orchestrating service, sales, and marketing interactions around timely insights.
Workflow Automation
Reduce manual effort by automating end-to-end workflows across people, systems, and processes.
Enterprise Scale & Governance
Operate confidently in complex environments with built-in security, compliance, and integration.
Why partner with Bits In Glass
Proven experience with enterprise scale.
Over the past 20+ years, Bits In Glass has helped enterprises automate workflows, activate data, and modernize operations across complex environments.
Pega certified and ready to go
As a specialized Pega Partner, we help you implement the platform with strong security, governance, and delivery discipline. As a result, clients see faster time-to-value with lower risk.
Scale up. Scale down. Stay in control
Our flexible Project + Bench model lets you scale delivery capacity as needed without long-term overhead. This approach supports changing priorities without disruption.
One unified team, trusted to deliver
With onshore and offshore talent working alongside your team, we apply real-world knowledge to your challenges. As a result, our clients benefit from reliability, responsiveness, and flexibility.
FAQs
Bits In Glass helps translate business and operational goals into practical workflow automation and decisioning using Pega. We focus on architecture, governance, and delivery to ensure the platform supports real operational change, not just rule configuration.
As a result, organizations can scale automation with confidence while maintaining control as requirements evolve.
Pega combines workflow automation, case management, and decisioning to support complex, rules-driven processes. Bits In Glass helps design and govern Pega solutions so decision logic remains transparent, adaptable, and aligned to business outcomes.
Pega helps organizations address complex process and decisioning challenges by automating rules-driven workflows across customer and operational processes. By reducing fragmentation, teams improve consistency, reduce manual effort, and accelerate time-to-value.
Successful Pega implementations start with clear workflow and decision design aligned to business priorities. Bits In Glass applies a structured yet flexible delivery approach across discovery, design, and delivery to reduce risk and support long-term adoption.
This ensures decision logic and workflows can evolve as business rules and AI capabilities change.
You get a leading workflow and decisioning platform paired with a delivery partner experienced in applying it within complex, real-world enterprise environments. Bits In Glass brings governance, integration, and change-management expertise that helps organizations achieve sustainable outcomes.
Bits In Glass helps organizations resolve the data readiness challenges that often limit the impact of AI. We focus on how data is integrated, governed, and used across workflows to reduce fragmentation and improve consistency.
By establishing a reliable data foundation, we enable AI-driven automation and agentic workflows to operate on trusted information—so AI delivers practical, sustainable outcomes rather than isolated experiments.
Engagements typically begin with a focused conversation to understand your objectives, operating model, and current challenges. From there, we work collaboratively to support your objectives, with an engagement shaped around your priorities and the flexibility to evolve.
Learn more about our BIG delivery approach →
