Automated fraud prevention investigations

Use case: Automated fraud prevention investigations

Goal

Payoneer is a fintech company that provides business-to-business money transfers, digital payment services, working capital, and cross-border transactions in 200 countries and 150+ local currencies. Payoneer was looking to automate its case identification and investigation as well as the completion and submission of Suspicious Activity Reports (SAR).

Challenges

  • Unnecessary time wasted with manual case identification and investigation
  • Investigations took longer than needed with an inefficient and disconnected case management process
  • Intensive employee intervention
  • Manual data entry caused risks of inaccurate information

Solutions

  • Built a case management application to reduce manual intervention and improve efficiencies
  • Integrated the application with back-office systems
  • Automated case identification, investigation, and SAR completion
  • Enabled a detailed audit trail

Results

  • Reduced handling time to investigate and submit SARs by 40%
  • Better business and customer protection
  • Limited risk and exposure to financial fraud
  • Improved productivity by reducing manual intervention

 

About us

Bits In Glass is an award-winning software consulting firm. We combine our deep industry expertise and experience with the best names in technology to provide innovative solutions to your unique business challenges. Our expert consultants excel at solving complex technical problems across industries and verticals, specializing in healthcare, financial services, insurance, and the public sector. Let us help you improve operations, drive better customer experiences, and return more to your bottom line.

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