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An agent is only as reliable as
AI Process Automation & Integration
AI automation for the processes that run your business
We orchestrate work across your people, systems, and AI agents, all working from the same real-time data.
One workflow, from intake to audit
Every step, decision, and handoff runs in one governed flow, reading and writing the same live data.
Work happens
across
across
Your people
Your systems
AI agents
Runs as
one flow
one flow
Intake
Enrich
Decide
Act
Audit
On one data
foundation
foundation
Real-time integration: API-led and event-driven
Where we're usually brought in
Underwriting & quoting
Case management
Claims & exceptions
Approvals & SLAs
Document intake
Order & logistics
Customer onboarding
Compliance reporting
Service requests
Modernization
Orchestration, integration, and agents, designed as one system
Workflow Orchestration
One coordinated flow across systems, teams, and agents, with a full audit trail.
Integration & APIs
API-led, event-driven connectivity across cloud, on-premise, and legacy systems.
Agentic AI
Agents that decide and act as governed steps inside your process, not around it.
Modernize legacy systems
Connect cloud and on-premise
Build fully custom integrations
Engage us however you need, from strategy through scale
Projects & Programs
- End-to-end Agile delivery
- Aligned to business goals
- Build through enhancement
Rapid Launch
- Fast, focused launch
- Delivers immediate value
- Foundation to scale
Staff Augmentation
- Experienced consultants
- Meet critical deadlines
- Short or long term
Architectural Advisory
- Expert solution design
- Aligned to your business
- Future-ready architecture
Centers of Excellence
- Build internal capability
- Structured enablement
- Lasting, scalable success
Managed Services
- Ongoing support
- Continuous optimization
- Reliable performance
Built on the platforms enterprises trust
We're certified on every platform here, with the award-winning delivery to prove it. That depth is how we can point you to the right fit for your business.
Orchestration
Process orchestration and low-code apps on one unified data platform.
Explore AppianCase management
Agentic case management for mission-critical, rules-governed work.
Explore PegaData activation
Integration, API management, and agent governance in one place.
Explore BoomiEvent mesh
An event backbone that moves data the instant it changes.
Explore SolaceAn agent is only as reliable as
the process and data around it
Without a workflow to run inside, current data to reason over, and rules to answer to, an agent is a demo. Automation and integration aren't two projects; they're two halves of one system.
The usual approach
Bolt AI onto what's already there
- Agents deployed in silos, untethered from real workflows
- Brittle point integrations, built one at a time
- Decisions made on whatever data happens to be current
- Impressive pilot, then it stalls
The BIG approach
Give AI a process to run inside
- Agents as governed steps in an orchestrated flow
- Integration designed in from day one, API- and event-led
- Real-time data wherever a decision gets made
- Every action traceable, and it scales
Results we've delivered for our clients
Transportation & logistics
20 yrs
Legacy clearance system retired for a railway
Missing documents now flagged before shipments reach the border.
Pega + Boomi
Insurance & reinsurance
Zero
Downtime migrating AA Insurance to Pega
Pricing, renewals, and policy details reconciled across systems.
Pega
Manufacturing & distribution
$5M
Saved in nine months at Honeywell on premium freight approvals
Rebuilt enterprise-wide in eight weeks, shipping costs down 16%.
Appian
Insurance & reinsurance
10 min
Quoting turnaround, down from 48 hours
8,000 quote requests a month, intake to quote without manual routing.
API-led integration
Banking & financial services
40%
Faster fraud investigations at Payoneer
Cases prioritized automatically, SARs filed straight to FinCEN.
Appian
Transportation & logistics
$100M
Saved annually by a major airline, replacing a 1970s core system
80+ subsystems integrated, handling 2,000+ transactions per second.
API-led integration
"From the start of the project, Bits In Glass became an extension of the aha Insurance team, integrating seamlessly. We consider them a 'go-to' partner and I highly recommend using them for any integration project."
Steve Livingstone, CEO, aha Insurance
Where would automation accelerate your business?
A short discovery call is a good place to start looking at where the real gains are, and what it would take to get there.
Book a Discovery Call