Digital transformation and the new customer experience

Technology is changing customers’ expectations

What’s the consumer experience post-pandemic?

Insurance is an industry particularly vulnerable to global shake-ups. It’s also a unique vertical because people turn to insurance companies during times of economic stress (such as when companies file business interruption claims).

Within the insurance industry, the main response to COVID-19 has been through hyperautomation. As a strategic technology implementation, hyperautomation includes a combination of tools such as automation capabilities, robotic process automation (RPA), artificial intelligence, process mining, and machine learning.

Let’s take a look at what this might mean for daily operations that harness AI, affective computing, and deep learning to boost the customer experience.

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