Use case: Modernized passenger service

Share on facebook
Share on twitter
Share on linkedin

Use case: Modernized passenger service

Goal

A major domestic and international airline serving hundreds of airports across six continents around the world needed to modernize operations with a new Passenger Service System (PSS) to grow its brand to be recognized as an international airline of choice.

Challenges

  • The outdated PSS cost a lot of time and money to add basic features and functions, making it complex and difficult to use
  • Employees were using 30+ applications to process passenger information
  • Unable to effectively work with other airlines and travel partners

Solutions

  • Integrated new PSS with 80+ subsystems and 20+ consuming applications
  • Built 80+ APIs to connect and process passenger data across 160+ interfaces
  • Modernized Departure Control System (DCS) within PSS with APIs

Results

  • Annual future cost savings of $100 million
  • Enabled expansion into new markets, partnerships, and revenue opportunities
  • Enhanced system-to-system integration and communication

 

About us

Bits In Glass is an award-winning software consulting firm. We combine our deep industry expertise and experience with the best names in technology to provide innovative solutions to your unique business challenges. Our expert consultants excel at solving complex technical problems across industries and verticals, specializing in healthcare, financial services, insurance, and the public sector. Let us help you improve operations, drive better customer experiences, and return more to your bottom line.

Subscribe to Bits In Glass

Get the latest news and updates directly in your inbox.

Check out our video library!

Learn how Appian helped top brands gain success.