Use case: Automated medical requests

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Use case: Automated medical requests

Goal

A department of the federal government responsible for ensuring that high-quality health services are accessible to Canadians needed to streamline its process for managing request submissions for specialized medications and medical devices not yet approved for distribution in the market.

Challenges

  • Providers and patients experienced frustration and request delays due to highly manual submission process
  • Request process was slowed by data entry errors across systems
  • Management didn’t have visibility into submissions for decision making
  • Struggled with regulatory requirements

Solutions

  • Built an external application for online request submissions
  • Created a standardized and consolidated process to eliminate disconnected and siloed data
  • Created a flexible reporting tool
  • Designed a unique, tiered user authentication process and system

Results

  • Accelerated response time to meet critical medical needs
  • Reduced regulatory burden with improved process design
  • Enabled real-time analytics for improved reporting
  • Improved security through user authentication

 

About us

Bits In Glass is an award-winning software consulting firm. We combine our deep industry expertise and experience with the best names in technology to provide innovative solutions to your unique business challenges. Our expert consultants excel at solving complex technical problems across industries and verticals, specializing in healthcare, financial services, insurance, and the public sector. Let us help you improve operations, drive better customer experiences, and return more to your bottom line.

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