Accelerated move-in and move-out

Use case: Accelerated move-in and move-out

Goal

A single-family rental operator was looking to automate its operations at scale to accelerate the move-in and move-out process to turnaround properties faster and earn a higher return on investment.

Challenges

  • Needed a single source of truth for all the processes and documentation their staff, vendors, and residents use
  • Property turnovers were taking too long and incurring extra costs
  • Struggled with a high percentage of unnecessary rework waste
  • Residents were frustrated with manual documentation

Solutions

  • Built an automated digital application to replace manual documentation
  • Provided multiple portals for staff, vendor, and resident access
  • Enabled offline capabilities for ease of use anywhere
  • Integrated with back-office and external systems

Results

  • Accelerated move-in move-out turnaround time by 50%
  • Accelerated maintenance work turnaround time by over 40%
  • Increased the company’s portfolio by 5,000 homes
  • Dramatically reduced manual waste and inefficiencies

About BIG

Bits In Glass is an award-winning software consulting firm. We combine our deep industry expertise and experience with the best names in technology to provide innovative solutions to your unique business challenges. Our expert consultants excel at solving complex technical problems across industries and verticals, specializing in healthcare, financial services, insurance, and the public sector. Let us help you improve operations, drive better customer experiences, and return more to your bottom line.

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