Accelerated move-in and move-out

Use case: Accelerated move-in and move-out


A single-family rental operator was looking to automate its operations at scale to accelerate the move-in and move-out process to turnaround properties faster and earn a higher return on investment.


  • Needed a single source of truth for all the processes and documentation their staff, vendors, and residents use
  • Property turnovers were taking too long and incurring extra costs
  • Struggled with a high percentage of unnecessary rework waste
  • Residents were frustrated with manual documentation


  • Built an automated digital application to replace manual documentation
  • Provided multiple portals for staff, vendor, and resident access
  • Enabled offline capabilities for ease of use anywhere
  • Integrated with back-office and external systems


  • Accelerated move-in move-out turnaround time by 50%
  • Accelerated maintenance work turnaround time by over 40%
  • Increased the company’s portfolio by 5,000 homes
  • Dramatically reduced manual waste and inefficiencies

About BIG

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