Use case: Modernized passenger service
Goal
A major domestic and international airline serving hundreds of airports across six continents around the world needed to modernize operations with a new Passenger Service System (PSS) to grow its brand to be recognized as an international airline of choice.
Challenges
- The outdated PSS cost a lot of time and money to add basic features and functions, making it complex and difficult to use
- Employees were using 30+ applications to process passenger information
- Unable to effectively work with other airlines and travel partners
Solutions
- Integrated new PSS with 80+ subsystems and 20+ consuming applications
- Built 80+ APIs to connect and process passenger data across 160+ interfaces
- Modernized Departure Control System (DCS) within PSS with APIs
Results
- Annual future cost savings of $100 million
- Enabled expansion into new markets, partnerships, and revenue opportunities
- Enhanced system-to-system integration and communication
