Use case: Digitized missionary insurance
Goal
A non-profit mutual benefit administrator offering health and financial benefits and other welfare plans to participating employers, including thousands of religious missionaries needed to digitize how it monitors and manages the healthcare benefits and needs of missionaries.
Challenges
- Missionaries were unable to effectively manage their healthcare needs with manual, paper methods
- Missionaries with chronic conditions were unable to serve in remote locations
- The company had regular billing issues from relying on hard copy plans, ID cards, and forms
Solutions
- Set-up a digital wallet system for storing missionary benefit plans
- Built a mobile application to manage missionaries with chronic conditions
- Created an online health questionnaire for onboarding
- Integrated the application to legacy medical records
Results
- Provided better visibility into missionary healthcare needs
- Enabled smoother onboarding and offboarding of missionaries
- Improved the ability to escalate and manage missionary health needs
- Scaled service offerings across 20+ time zones and multiple languages
