TPG Global Drives Digital Transformation with Appian and Bits In Glass

Carol SykesTPG Global Private EquityCase Study

TPG Global Drives Digital Transformation with Appian and Bits In Glass

TPG Capital is one of the largest private equity investment firms in the world. Incubated in a family office in 1992, TPG started and is headquartered in Fort Worth and San Francisco, and now has more than $104 billion under management with investment and operational teams in 17 offices around the world. Focused on leveraged buyouts and growth capital, TPG manages investment funds specializing in growth capital, venture capital, public equity, and debt investments. The firm invests in a broad range of industries including consumer/retail, media and telecommunications, industrials, technology, travel/leisure, and health care.


In 2017, the company identified that it needed to digitally transform many of its internal operations and embarked on a multi-year program to modernize its business process capabilities, reduce complexity, and to clean and free up data housed in multiple legacy systems. The project has been far more successful than originally anticipated, positively affecting multiple business units and providing rich opportunities for innovation within the enterprise, resulting in several follow-on projects, modernizing and improving TPG operations.


Private equity deals are typically complex, are time-bound, have heavy regulatory and compliance requirements, and require several phases. TPG had determined it needed to modernize operations to build inter-operational efficiency to deliver improved value and speed to its private equity accounts.

After a lengthy research period over several months, the transformation team determined that a BPM software platform could provide a central point of reference, manage their complex workflows, and provide a ‘one-stop-shop’ for all of the business units required to consume agreements, documents, compliance, and Deals data.

Starting with the delivery lifecycle management processes, TPG set a goal to streamline their new deal entry processes, reduce complexity and make it easier for deals professionals to consume information.

TPG required accurate and complete information to onboard new deal cycles, as much of this data was located in multiple disconnected legacy systems resulting in a confusion of manual processes and workarounds designed to access siloed data and documents that were difficult for teams accessing data for deal compliance, documentation, accounting, expensing, meeting planning/scheduling, and audit history. Multiple business units required a single point of entry for the lifecycle of deals, meeting points, changes in valuations, and stakeholder updates.

The Deal Life Cycle (DLC) threshold, a point at which TPG identified that a new process needed to be started, required several integrations and workflow automation including compliance and auditability.

There were several challenges, one of which was that TPG wanted to avoid technical debt and it was important that the team become fully enabled. Price was a consideration as well, and to ensure they had no overlap with their existing tools. It was important that the new platform get uptake and engagement from employees and key business units and therefore had to be user-friendly and easy to onboard.

Solutions BIG supported:

Appian was chosen as the preferred solution based on the strength of several key demos provided to the purchasing team at TPG. Once the team saw what the Appian platform was capable of it became very apparent that the Appian platform was the ideal fit for the company. This was due to its low-code framework, comprehensiveness, and ability to provide a foundation for the breadth of programs TPG needed to support.

The initial phase of the project focused on the TPG Deals Entry and was managed by Appian Professional Services who then brought in BIG as the trusted implementation partner for follow-on projects. TPG has worked with BIG on the next phases and has several projects projected.

  1. Deals Life cycle, Part II
    • This project phase added enhancements to the original deal’s entry determining the deal threshold project, notifications, communications, and hardening. BIG added key project oversight and performed integrations necessary to TPG’s billing system, document management system and employee directory. Allocations were a substantial, critical fundamental component that BIG developed. This component is very valuable and will be carried over to Project Code phases.
  2. Project Codes (starting)
    • Billing allocations: This phase focuses on managing the billing allocations that feed information to the billing system, their expenses, and billing software. This project provides visibility to the data for key stakeholders who are able to access and consume this data in real-time.
    • Billing codes: The current project that the TPG team is working on with BIG is pulling all the project codes and assigning them to Entities in the billing system.

“On a busy highway of consultants, Bits In Glass stands above the rest. Their keen ability to attract top talent and handpick expert resources has created a huge advantage in designing a top-notch software product.”

– Patrick Bewley, Senior Data Architect, TPG Global


“Bits in Glass has been a critical partner in our Appian development journey. BIG takes our success seriously. They take the time to get to know us as a customer and make sure that we have clear, open lines of communication. They mentor our internal development resources and help us develop a strong understanding of the power of the Appian platform.”

Melanie Emmel, Director, TPG Global


BIG has been an incredible business partner for TPG. They are excellent advisors, creatively helping us find the best way to solve the business need while maintaining best practices and sustainable coding.”

– Michelle Roebuck, Senior Manager, TPG Global

The Results

Efficiency Improvements.

Enhanced Employee Satisfaction.

Spin-off projects.

Efficiency Improvements: Following the successful roll-out of the Deals and Codes projects, TPG is experiencing productivity improvements and increased efficiencies across the organization. The impact of the improved data access and usability is still being realized across all the business units who consistently report new capabilities and improved performance.

Enhanced Employee Satisfaction: 500 – 600 users are now engaged with the Appian solution, reporting better access to real-time insights into the data and that their processes run much more smoothly — just some of the benefits of having their data sorted, clean and available.

Company executives are very pleased with the functionality and with the product overall and continue to explore new potentials within the organization.

What’s Next?

TPG has several spin-off projects planned now that they have data cleanliness and reusability. Many internal departments have indicated there is potential for new projects with the added capability and functionality that Appian brings.

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