A 360-degree view of your customer. Anytime. Anywhere.
Customers and prospects have more choices than ever before and new services from your competitors are being developed every day. It is imperative to understand who your customers are and what they need so that you can target the right prospects and serve your customers better. By integrating technology and automating your sales and marketing processes, you can focus on what really matters – making your customers fall in love with your brand.
Bits In Glass and Salesforce.com
A match made in heaven – or in the cloud.
Salesforce.com is a world leader in cloud-based CRMs. Its software allows you to manage your customer relations and information from any device – smartphone, tablet or pc. And its all-in-one Customer Success Platform ties together sales, service, marketing, analytics and mobile apps. BIG’s expert employees are Salesforce certified with an outstanding delivery record, ensuring that you receive the best value for your Salesforce.com investment.
Sales Cloud gives you a complete view of your customers, helps you gain insights via social channels, get all the details on your team’s deals and stay connected to the people and information you need to close every sale – with one click and all within Salesforce.
Service Cloud customer service software provides faster, smarter customer support, allowing you to deliver personalized customer care 24/7. Service Cloud provides agents with the tools they need to anticipate customer needs with multichannel support, making it possible to fix problems before they start.
Pardot’s easy-to-use lead generation tools let you access a steady flow of high-quality leads utilizing powerful email marketing features, build campaigns with custom landing pages and forms with intuitive drag-and-drop builders, and automatically set forms to trigger notifications, score increases, and more upon conversion. In addition, you can connect Pardot with your Google AdWords account to track prospects that reach you through paid search.
Force connects business users and IT with a full suite of tools for building apps that automate business processes, faster than ever before.
Our online community software lets you connect directly with resellers, distributors, and partners to increase sales. It enables partners to find the information and experts they need, register new leads, update records, and manage funds.
BIG is now Field Service Lightning enabled. Field Service Lightning is a modern approach to Field Service that is built for mobile and the Internet of Things (IoT). With Field Service Lightning, companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.
Our Field Services solution automates and standardizes field ticketing and scheduling of field service resources – we can build different types of field service apps that allow an easy flow between sales and service. It optimizes routes, creating efficiencies and avoiding legal issues by making sure contractual obligations are fulfilled.
Faster Implementations, proven results. With a predefined scope of work, the QuickStart service helps your organization maximize its Salesforce potential in a short 40-hour consulting engagement. All the work can be done remotely, thus eliminating costly travel expenses.
We can get you up and running quickly (within 4 – 6 weeks) based on best practices established in the industry, starting at $9,500.
Architecture and Design
We’ll help you determine what systems are at play in your organization and how well they communicate with one other. Because the Salesforce AppExchange is powerful, other companies make sure that whatever they operate is compatible and will speak with Salesforce, ensuring they (and you) retain customers.
We’ll make sure you’re leveraging the ecosystem of other available tools to come up with the best strategy for you and your customer base.
How do you know if your Salesforce implementation is evolving in alignment with your business? As you change your organizational structure, scale, processes and priorities, has your software been kept pace? Just as we need to keep a pulse on the business, it is important to keep tabs on the health of your Salesforce implementation.
While you may have had Salesforce for a long time and it may be working well for you, you want to ensure that your investment is reaping returns that lead to effective sales processes, automated business processes and insights into key metrics. A healthcheck will help you reset the vision for what your platform can do.
Mobile Apps transform how you engage customers, partners and employees. Bits In Glass can help you create:
- IT Apps
- Marketing Apps
- HR Apps
- Finance Apps
- Operations Apps
- Apps for Small and Medium Business
Connect and access data from external sources with point-and-click simplicity. Incorporate data from legacy systems (SAP, Oracle, Microsoft) in real time in Salesforce application objects. Dramatically reduce integration time to unlock and modernize back-office systems.
Our Stakeholder Management tools help you maintain a record of contact, meet contractual obligations, notify stakeholders and much more. Rest assured that your stakeholder relations remain positive, and expectations and objectives are met with the successful delivery of your project.
Our Quote-to-cash solution allows you to ensure that the right components are included in every quote, that you are able to consistently apply your pricing and discounting rules, and forecast accurately, in real time – updating pipelines and forecasts automatically.
Health and Safety
An easy-to-use app that allows you to manage incidents – get a picture of an accident or injury, develop a report to Health and Safety and manage internal reporting, all on-site – to ensure work conditions improve and similar incidents are eliminated.