Author: Rebecca Dakin

  • 3 tips for modern customer engagement

    3 tips for modern customer engagement

    3 tips for modern customer engagement By David Hauser By now, many companies have accelerated their digital transformation — adopting technology to transform business — to meet consumer demand. From adding e-commerce online shopping capabilities to implementing new or updated chatbot services for increased call center volumes, customer service is at the forefront of this […]

  • Success in the age of connectivity

    Success in the age of connectivity

    Success in the age of connectivity   Every business has a problem to solve. Whether it’s increasing engagement with existing customers, coming up with more efficient internal workflows, or trying to break into a new market, businesses are constantly trying to fit hundreds of puzzle pieces together in order to meet their goals. The simplest […]

  • Our journey to becoming a Top Employer

    Our journey to becoming a Top Employer

    Our journey to becoming a Top Employer By Pamela Hampel, Director of HR Last year was a BIG one for us at Bits In Glass. (Get it? BIG = Bits In Glass!) When planning our annual corporate priorities, our leadership team unanimously agreed that our #1 priority was our people. We all understood that in […]

  • How to choose your MuleSoft implementation partner

    How to choose your MuleSoft implementation partner

    How to choose your MuleSoft implementation partner If your business is looking at implementing MuleSoft for your system integration needs, it’s important to find a partner that can get you the most out of your investment. Here are some important things to look out for when choosing a MuleSoft implementation partner: 1. Understand their expertise […]

  • The modern customer experience

    The modern customer experience

    Customers no longer distinguish between online and offline experiences To rise to the top in customer experience and improve their digital journey, you need to create personalized touchpoints that resonate across all your digital channels. This is called an omnichannel approach. Customers change channels to find information, make purchases, and solve problems. Brands need to […]

  • Top tech trends in financial services & insurance

    Top tech trends in financial services & insurance

    The future of financial services is already here. Are you ready to meet increasing expectations? The past few years have forced this industry to finally embrace digital transformation. The days of relying on in-person customer service are gone, with consumers expecting industry leaders to evolve with the digital age. The digital wave is only growing […]

  • Acing your interview with Bits In Glass

    Acing your interview with Bits In Glass

    Acing your interview with Bits In Glass Interviews are intimidating, but understanding the process is sure to give you a leg up at landing a role at Bits In Glass (BIG) and becoming a Biggie – what we call our amazing team of employees! At BIG we pride ourselves on our streamlined recruitment process. From […]

  • What is MuleSoft used for?

    What is MuleSoft used for?

    What is MuleSoft used for? If your IT systems are disconnected and not supporting your operations to help you serve your customers better, a MuleSoft implementation might be the solution for you. MuleSoft is an integration software for connecting applications, data, and devices. It does this using APIs, or application programming interfaces, to create a […]

  • Digital transformation strategies for customer retention

    Digital transformation strategies for customer retention

    Digital transformation is changing customer expectations Technology can improve efficiencies to get more new customers and elevate relationships with your current customers. Join us for a discussion on how digital transformation is helping insurance companies turn around quotes faster, better serve long-term customer needs, and much more. THIS WEBINAR WILL HELP YOU: Identify how technology […]

  • Introduction to APIs – Part 2

    Introduction to APIs – Part 2

    Introduction to APIs – Part 2 By Alexandra Martinez In my last blog post we talked about what an API is – an application programming interface. We learned about an API’s anatomy; that it contains inputs and outputs, and operations and data types. We also understood why the implementation is not really important to those […]

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