Appian World 2023

May 1-3, 2023

Unlock the potential of Appian.

We’ve been trusted Appian partners since 2008 and have been recognized as a Partner of the Year three years in a row. 

We’ve completed over 125 complex business transformation projects leveraging Appian’s platform for 50+ happy enterprise clients. 

Let us help your business digitally transform with process automation to better serve your customers, get ahead of the competition, and return more to your bottom line.

Visit Bits In Glass at Appian World Booth #502



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ServiceQue, built on Appian’s low-code platform, is a scalable solution for IT service ticket management, at a much lower price point. It was specifically designed to meet the service management challenge for businesses of all sizes, at a much lower price point.

Revolutionize your IT service management with an affordable, low-code solution to improve employee experiences and accelerate response times.


ServiceQue enables organizations to support unique service request needs across various business units. With the ability for business users to easily create, configure, and manage custom ticket types and workflows, ServiceQue is a one-stop-shop for service ticketing.

Plus, its dashboards and reports provide essential insights into root causes, service ticket volumes, and turnaround times to identify issues and gaps and reduce unnecessary spending.

Eliminate your manual processes to increase employee productivity, improve SLA compliance, and reduce reliance on IT support.

ServiceQue Ticket Record
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Jin is the Senior Appian Architect at Bits In Glass with overall responsibility for technical implementation and design across all projects.

He has extensive experience with all aspects of project implementation, which includes all aspects of development ranging from the implementation of individual assets to platform architecture within large existing ecosystems. He’s worked with several customers to help align BPM tools to large strategic objectives.

Beyond working hours, Jin is an avid outdoorsman spending his free time backcountry skiing, mountain biking, and finding new camping sites in the wild.

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